Política de reembolso

We have a 15-day return policy, which means you have 7 days after receiving your item to request a return, and return needs to be received with in the 15 days from purchase. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, use our contact form on the site. Please let us know why you are returning your item and include your receipt/order number and contact your information .  We will then send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions on our contact form on the site.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Lost Packages during Transit and Missing "Delivered" Packages

 If your item is lost by USPS during transit and tracking information is never marked as delivered (and you never receive the item), we will replace the item if possible or refund you. First, you must contact USPS to determine if the item is indeed lost.

 

Packages will not be considered lost until 12 business days (Monday-Friday; No Holidays) have passed with no tracking updates.

 

If the tracking information is marked as delivered but you have not received it, you will need to open a lost package case with USPS. Unfortunately, as a small business, we cannot offer a refund as the tracking information shows the item as being "delivered."

 

If you would like to have, your item replaced or refunded, please provide us proof that USPS has closed the missing package case and deemed the item as lost.

 

Returned Packages

 

We are not responsible if USPS returns your package to us for missed-delivery, incorrect address information, or "recipient not available." The customer is responsible for reaching out to us to arrange redelivery and paying the shipping costs to have the item reshipped. Returned packages will be processed back into our inventory after 10 days . After packages are returned to our inventory, they will not be refunded or resent and items must be purchased again.

 

 Crystal Kismet is not responsible for lost or stolen packages. The customer assumes all responsibility for the package once a tracking number has been issued.